Careers
Join Our Pack
Jinx is a fast moving company run by a small team that is growing quickly. Based in Los Angeles, we are looking for self-starters with advanced experience in their respective areas of expertise. And while we firmly believe that good ideas - like good employees - come from all walks of life, we do have just one lil' non-negotiable: must love dogs.
Please email all inquiries to careers@thinkjinx.com
Currently Seeking
Product
Title: Product Innovation Lead
Reporting to: CEO
About Us
Jinx is an LA-based company launching a brand in the pet wellness space, designing for the modern dog and its evolved lifestyle. We are bettering every bowl by bringing real purpose to intuitive eating and real change to the category. As dog enthusiasts, we've done our homework to provide smarter solutions for your best friend, to better the experience of care, and to celebrate the relationship of love. Jinx is backed by top VC’s and the world’s best athletes, entertainers, and artists.
Charter
Jinx is looking for a Product Innovation Lead to have their fingerprints all over the design and development of the product roadmap in the dog food space, as well as having full accountability for performance and productivity after launch. This individual will also oversee the strategy and management of all developmental stages. Once fully immersed in the business, they are expected to source and hire a team to run the most critical function in the brand’s first chapter of business.
What you'll do...
- Provide product vision and strategic thinking to design into and achieve business objectives. Contribute to business building strategies, owning both topline and bottom line results.
- Drive the development of new products from conception through market launch, while ensuring all defined business goals are met and the pet products are launched on time and within budget.
- Lead a cross-functional team in product development, from insights and ideation through production and launch.
- Manage new product commercialization, led by consumer driven strategies, working across the various in-house practices to deliver results.
- Serve as the voice of the pet parent by synthesizing and actualizing insights across all consumer touchpoints. Determine key questions/research needs, and provide recommendations to move the business forward.
We're looking for someone who is...
- An idea person. Base your work in research, but push the boundaries on innovation.
- Intellectually curious. Thought partnership will be a key to success, and a fresh perspective.
- A structured thinker. Organization and the ability to demonstrate the ability to manage multiple projects and timelines in a dynamic environment.
- Focused and familiar with the pet food industry. The need for academic knowledge and category context is mandatory, and a known network of working partners is a bonus.
- Obsessed with our brand and MVP customers: dogs! You’re as passionate about our furry friends and authentically connect with our brand vision.
Other requirements and considerations...
- A relevant degree in pet food nutrition, animal care, or food science.
- Exposure to the consumer packaged goods category, specifically for pet food.
- Direct experience with syndicated data (IRI, Nielsen) and product innovation and strategy.
- Ability to own all product-related initiatives and drive desired results in a timely manner.
- A genuine team-player who has an entrepreneurial spirit and ability to thrive in a culture where you can be yourself, do great work, and make an impact everyday.
Ops
Title: Director of Operations
Reporting to: COO
About Us
Jinx is an LA-based company launching a brand in the pet wellness space, designing for the modern dog and its evolved lifestyle. We are bettering every bowl by bringing real purpose to intuitive eating and real change to the category. As dog enthusiasts, we've done our homework to provide smarter solutions for your best friend, to better the experience of care, and to celebrate the relationship of love. Jinx is backed by top VC’s and the world’s best athletes, entertainers, and artists.
Charter
We are looking for a Director of Operations or an Operations Manager who will own all processes designed to scale and optimize our operations, including manufacturing, fulfillment, logistics and planning. You’ll oversee and build out our operations team and work cross-functionally across Product, Merchandising, Customer Support, and Finance to maintain a best-in-class customer experience. You will be one of the founding members of the current team, and as such will be a key part of the leadership group as we continue to grow the company.
What you'll do...
- Strive to achieve world-class supply chain, manufacturing processes, quality, warehousing and fulfillment.
- Manage co-packing and production of our current and future product lines (including travel to visit current and potential co-packers).
- Own the Logistics/Fulfillment P&L, identify cost-savings opportunities, improve logistics and fulfillment efficiencies while optimizing customer service levels.
- Build out a comprehensive QA/QC program, in combination with third party partners.
- Track and improve COGS, and drive margin optimizations across the portfolio.
- Conduct quarterly business reviews with core vendors to ensure agreed upon service requirements are being met.
- Implement processes and systems to generate higher ROI and workflow optimization.
- Source ingredients, packaging and other inputs, in addition to handling purchase orders.
- Hire, train and develop a team of operations professionals; support individual growth through mentorship, feedback, and career development opportunities.
We're looking for someone who is...
- 5+ years of direct and relevant experience in operations, preferably with CPG exposures.
- You have a BA Degree in Business Administration, Operations Management, Supply Chain, or any related field; MBA is a plus, but not required.
- Ability to thrive in an environment where self-direction and initiative are highly encouraged.
- Obsessed with our brand and MVP customers: dogs! You’re as passionate about our furry friends and authentically connect with our brand vision.
Customer Service
Title: Customer Experience Lead
Reporting to: COO
About Us
Jinx is an LA-based company launching a brand in the pet wellness space, designing for the modern dog and it's evolved lifestyle. We are bettering every bowl by bringing real purpose to intuitive eating and real change to the category. As dog enthusiasts, we've done our homework to provide smarter solutions for your best friend, to better the experience of care, and to celebrate the relationship of love. Jinx is backed by top VC’s and the world’s best athletes, entertainers, and artists.
Charter
As a founding member, you’ll have the opportunity to help build and develop the entire Customer Experience department, strategize and provide creative solutions, improve our level of service, contribute to our unique company culture, and create innovative new capabilities for Jinx. The goal is to provide our customers with an impeccable experience, exceeding all expectations, not only with each and every shipment from Jinx, but every time people are in touch with us. We want the experience of everyone who is engaged with us to be memorable and pleasant, so much so that they refer us to others.
What you'll do...
- Define the voice of Jinx while being on the front lines of the business, delivering joyful experiences and developing lasting relationships with customers and their pets.
- Implement the infrastructure (including CRM, FAQs, reporting, etc.) to launch and scale the business
- Develop and execute strategic and operational plans to improve the customer experience, acquisition and retention
- Lead, train, onboard and hire Customer Experience Specialists
- Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
- Master our internal backend systems in order to efficiently, effectively, and consistently deliver exceptional service while meeting quality and productivity goals.
We're looking for someone who is...
- A selfless leader who leads by example
- A people pleaser. You’ve got strong interpersonal skills, which are demonstrated through being a good listener and empathetic, and you’re invigorated by constant personal interaction.
- Ready to take on a challenge. You have a “no task is too small” attitude, and the endurance to consistently deliver amazing customer experiences without exception.
- A quick learner. You’re agile and responsive, and savvy to find creative solutions.
- Adaptable to change. Especially in a fast-paced environment, where you can embrace new challenges on a daily basis.
- Interested in being a team player. You work well with a wide range of personalities, and you’re ready to contribute to an epic team environment.
Title: Customer Experience Specialist
Reporting to: COO
About Us
Jinx is an LA-based company launching a brand in the pet wellness space, designing for the modern dog and its evolved lifestyle. We are bettering every bowl by bringing real purpose to intuitive eating and real change to the category. As dog enthusiasts, we've done our homework to provide smarter solutions for your best friend, to better the experience of care, and to celebrate the relationship of love. Jinx is backed by top VC’s and the world’s best athletes, entertainers, and artists.
Charter
As a founding member of the Customer Experience team, you will be instrumental in developing the Jinx brand by communicating directly with customers to solve real-time issues, answer questions, and respond to customer feedback. Our goal is to provide our customers with an impeccable experience, exceeding all expectations, not only with each and every shipment from Jinx, but every time people are in touch with us. We want the experience of everyone who is engaged with us to be memorable and pleasant, so much so that they refer us to others.
What you'll do...
- Act as the voice of Jinx on the front lines of the business, delivering joyful experiences and developing lasting relationships with customers and their pets.
- Sell products to customers using detailed product and industry knowledge.
- Provide swift and thorough solutions for customers any time a delivery, transaction, or general experience with our product doesn’t go 100% as planned.
- Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
- Master our internal backend systems in order to efficiently, effectively, and consistently deliver exceptional service while meeting quality and productivity goals.
We're looking for someone who is...
- A people pleaser. You’ve got strong interpersonal skills, which are demonstrated through being a good listener and empathetic, and you’re invigorated by constant personal interaction.
- Ready to take on a challenge. You have a “no task is too small” attitude, and the endurance to consistently deliver amazing customer experiences without exception.
- A quick learner. You’re agile and responsive, and savvy to find creative solutions.
- Adaptable to change. Especially in a fast-paced environment, where you can embrace new challenges on a daily basis.
- Interested in being a team player. You work well with a wide range of personalities, and you’re ready to contribute to an epic team environment.
- A good communicator. Superior written and oral communication skills are required.
Marketing
Title: eCommerce Lead
Reporting to: CEO
About Us
Jinx is an LA-based company launching a brand in the pet wellness space, designing for the modern dog and its evolved lifestyle. We are bettering every bowl by bringing real purpose to intuitive eating and real change to the category. As dog enthusiasts, we've done our homework to provide smarter solutions for your best friend, to better the experience of care, and to celebrate the relationship of love. Jinx is backed by top VC’s and the world’s best athletes, entertainers, and artists.
Charter
Jinx is looking for an eCommerce Lead to have his or her fingerprints all over the design and development of the primary commerce vehicle prior to launch, as well as having full accountability for website performance and conversion after launch. This individual will also oversee the strategy and management of all advertising activities, and the promotion of all media types. Once fully immersed in the business, they are expected to source and hire a team to run the most critical consumer facing functions in the brand’s first chapter.
What you'll do...
- Work with the founding team, a digital product manager, and a dev partner to stand up the website on Shopify+ and create a seamless eCommerce experience for the D2C business.
- Implement digital best practices for an optimized customer journey, and design a test and learn playbook to commence post-launch.
- Set up all relevant systems required to run a best-in-class program, including: data and analytics platforms, email service provider, reviews system, loyalty and referral programs.
- Build a high-performance team to add the capacity and tactical support required to achieve business goals on a quarter by quarter basis and lead with a results-driven attitude.
- Create innovative strategies to drive audiences to the website and manage marketing campaigns using data-driven methods.
- Develop and implement successful acquisition and engagement strategies to achieve lead generation and new customer targets.
- Coordinate ongoing product launches while collaborating across internal teams, including both onsite and offsite support.
- Demonstrate a results-driven approach to creative testing and learning by focusing on integrated campaign metrics that guarantee objectives are met.
We're looking for someone who is...
- An idea person. Growth, innovation, and pushing boundaries are encouraged here.
- A creative thinker. Fresh perspective on how to show up across channels as a digitally native brand, using an innovation-forward mentality.
- Intellectually curious. Thought partnership will be a key to success, and a fresh perspective.
- Athletic. Agility is the name of the game, and you can flex up/down based on business needs.
- Obsessed with our brand and MVP customers: dogs! You’re as passionate about our furry friends and authentically connect with our brand vision.
Other requirements and considerations...
- Minimum of 7+ years of hands-on experience working for an in-house brand or agency.
- Direct experience driving measurable results for eCommerce business models.
- Proven track record of executing successful campaigns from end-to-end.
- Strong attention to detail, process optimization, and analytical thinking.
- Familiarity with project management platforms to assist with systemizing processes.
Contact Us Day or Night
Support@ThinkJinx.com