Customer Portal FAQ

To begin, please login to your customer account by navigating to the following account page:

Login to your customer account by using the email associated with your subscription. If you have never logged in before, make sure to create an account first. 

Select “manage subscriptions” to edit your recurring orders’ payment method.

Once you get to this page, if you are on mobile you will find the payment methods category under a drop down below the Jinx Logo. Select payment methods to add or delete a payment method, or edit an existing one.

Click the button below to add a new payment method. But wait! Your subscription is not updated yet. 

Next, we will edit your subscription to apply your new payment method. Select “subscriptions” from the customer portal menu.

Find your active subscription item and select “edit”.

Scroll down to the bottom of the page and select “shipping & billing”.

Select the payment method you would like to use going forward from the right side of the screen.

I hope this helps and you are able to update your payment successfully! Otherwise, please contact Jinx support.

To begin, please login to your customer account by navigating to the following account page:

Login to your customer account by using the email associated with your subscription. If you have never logged in before, make sure to create an account first. 

Select “manage subscriptions” to edit your recurring orders’ payment method.

Once you get to this page, if you are on mobile you will find the shipping addresses category under a drop down below the Jinx Logo. Select shipping addresses to add or delete a payment method, or edit an existing one.

Select add shipping address to enter in the address you would like to have your orders shipped to going forward.

To begin, please login to your customer account by navigating to the following account page:

Login to your customer account by using the email associated with your subscription. If you have never logged in before, make sure to create an account first. 

Select “manage subscriptions” to edit your recurring orders’ payment method.

Select “Delivery Schedule” on the left side, a menu will appear on the right where you can change your frequency to however many days, weeks, or months works best for you. *Please note that to update your subscription frequency and charge date, you must update your frequency first, and your charge date second for the changes to save properly.

Not sure how much to feed or what frequency is best? Check out or feeding guide on our kibble pages.

I hope this helps and you are able to update your delivery frequency! Otherwise, please contact Jinx support

To begin, please login to your customer account by navigating to the following account page:

Login to your customer account by using the email associated with your subscription. If you have never logged in before, make sure to create an account first. 

Select “Delivery Schedule” on the left side, a menu will appear on the right where you can change your frequency to however many days, weeks, or months works best for you. *Please note that to update your subscription frequency and charge date, you must update your frequency first, and your charge date second for the changes to save properly.

Not sure how much to feed or what frequency is best? Click here

I hope this helps and you are able to update your charge date! Otherwise, please contact Jinx support.