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Shipping & Returns

Shipping

We offer free shipping on orders $35+ and on all subscription orders. Once processed, orders typically take 2-4 business days in transit, depending on your distance from our warehouse in Indianapolis, If you’re in a rush, we also offer expedited 1-2 business day shipping for a small variable rate based on weight. Never worry about running out of their favorites by signing up for our subscription service that comes with free shipping + a 10% savings offer.

We offer Fedex Ground shipping on all orders, within the 48 Contiguous United States. We currently ship via Fedex, which, unfortunately, does not deliver to P.O. boxes or APO/FPO/DPO addresses. We do not ship internationally at this time. 

 

Returns

We created Jinx to be healthy and delicious. But we also know that each dog has unique needs. Our goal is to make sure every dog and human who tries Jinx has a great experience. So, if for any reason, you or your pup is not happy with your order, we will make it right and I’ll give you a full refund. For any questions on our refund policy, give us a woof at support@thinkjinx.com. Please note, if you've made multiple orders of the same product, we are only able to refund the last order purchased. We are unable to accept returns due to quality control procedures so we ask that you please donate your Jinx products to a shelter or dispose of them.

 

Subscription

Sign up for a subscription and save 10% off every order + free shipping. Our flexible subscriptions allow us to deliver on your dog’s eating schedule so you never have to make a last-minute dog food run again. Easily skip a delivery anytime. And if needed, we make it easy to cancel anytime from your account page. Our support team is available for any questions you may have, you can contact us via live chat on our website or by emailing us at support@thinkjinx.com.

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